Innovative Vending Solutions—a leading operator of over 50,000+ massage chairs, 100,000+ Zoomaroo strollers, and digital ad screens across malls, airports and travel hubs—wanted to offer a modern, user-friendly mobile app that matches the convenience and innovation behind their hardware. By partnering with Chop Dawg for complete development and deployment, they brought a next-generation experience to millions of customers across North America, merging cashless transactions, automated loyalty rewards, and real-time rentals into one seamless digital platform.
From 50,000+ massage chairs in bustling malls to futuristic Zoomaroo strollers in airports and travel plazas, Innovative Vending Solutions has spent decades mastering self-service kiosks nationwide. Recognizing the rising demand for on-the-go convenience—akin to ride-sharing apps—they teamed up with Chop Dawg for a comprehensive mobile solution. This new platform would allow users to locate any Innovate product, pay via mobile, and even customize massage chair settings from their smartphone. With Chop Dawg overseeing development from initial design through final deployment, Innovative launched a streamlined, cross-platform system that boosts both user satisfaction and revenue potential.
Uniting Mobile Payments, Real-Time Control, and a Rewarding Customer Experience
Despite a vast network of kiosks spread across North America, Innovative Vending Solutions lacked a cohesive digital interface linking payments, rentals, and marketing. Their hardware needed a robust companion app to facilitate cashless transactions, loyalty incentives, and personalized user experiences for both massage chairs and strollers. Privacy considerations, advanced payment integrations, and distinct user flows for strollers and chairs all added complexity. Chop Dawg’s challenge was to code, refine, and deploy an app that satisfies these demands—deliverable as a polished, user-friendly experience that elevates customer engagement and cements Innovative’s leadership in modern vending.
Innovative Vending Solutions enlisted Chop Dawg to fully develop iOS and Android applications that unify Zoomaroo strollers, massage chairs, loyalty perks, and user profiles into a single digital platform. Through weekly Zoom calls, ongoing Slack collaboration, and iterative design reviews, we established key functionalities—like scanning QR codes for stroller activation, customizing massage pressure, and redeeming rewards across multiple kiosk types. We integrated their custom hardware via Bluetooth, connected Nayax payments, and created QR code APIs to sync each chair or stroller in real time. Ultimately, we launched an app that streamlines the vending experience, guiding North American customers from device discovery to checkout with just a few taps.
By coupling on-device integration with mobile convenience, Innovative Vending Solutions transcends traditional coin-operated models—offering frictionless payments, tailored control, and an integrated loyalty program.
Parents simply scan a QR code to unlock a Zoomaroo stroller in seconds. When finished, they return it, tap “End Ride,” and the app auto-logs the transaction—storing records and loyalty point accrual.
Relax & Recharge chair users can fine-tune pressure and duration or select a pre-saved favorite. The smartphone interface manages chair settings throughout the session, no cash or card swipes needed.
From their first ride to their twentieth massage, customers rack up points. Tiered memberships deliver discounts, bonus minutes, and exclusive event promos, turning one-off visitors into repeat advocates.
The app’s geolocation-based map pinpoints both chairs and strollers. Users view available inventory, directions, and property details, ensuring quick rentals or massages wherever they roam.
A thoughtfully designed architecture supports future expansions—like integrated ad screens or new kiosk lines—without overhauling the user journey.
Apple Pay, Google Pay, credit cards, or prepaid balances—users choose their preferred option. All payment data syncs across devices, delivering ultra-fast checkout times.
Chairs available nearby, stroller discounts, or new loyalty perks—push alerts keep users engaged, fueling an ongoing relationship and brand loyalty.
Parents can add children and family members, making multi-rental scenarios effortless. Ideal for big families or childcare providers juggling multiple strollers at once.
Chop Dawg’s involvement extended well beyond design into full-scale development and launch:
We oversaw each step from wireframes to final app store submissions, ensuring strollers and massage chairs share a consistent look and feel. This cohesive approach unified all Innovative offerings in one mobile suite.
By integrating their custom hardware via Bluetooth, Nayax payments, and QR code APIs, our team delivered real-time device status checks and secure transactions—instantly connecting users to each kiosk.
We built out a robust loyalty infrastructure and flexible payment modules, allowing Innovative to update membership tiers and pricing structures effortlessly as the brand grows.
Chop Dawg’s agile process included weekly design sprints, consisteny Zoom check-ins, Slack-based feedback loops, and consistent developer input for top-tier code quality. Our holistic approach let us refine seat activation, family member profiles, and gamified incentives in tandem with Innovative’s executive feedback. With real-time testing on multiple Android and iOS devices, we ensured everything from strollers to chairs functioned seamlessly at scale.
Our app architecture synchronizes hundreds of thousands of devices nationwide—offering a cohesive, smartphone-driven experience in malls, airports, and beyond.
We embedded secure payment flows via custom hardware connections, bridging user wallets and real-time kiosk communication for frictionless rentals and chair sessions.
From future lounge chairs to advanced advertising screens, Innovative’s digital foundation effortlessly incorporates added product lines—no costly redesigns required.
Chop Dawg has exceeded our expectations with their project management and deliverables. Their efficient approach and commitment to staying within budget and schedule have made this partnership a positive experience. Thanks to Chop Dawg, we’re confident that we will have a much better product. Their designs have received excellent feedback from initial viewers, significantly increasing our product confidence. Chop Dawg’s communication skills are impressive. They are exceptionally thorough in scoping the project, ensuring we don’t encounter overruns or scope creep, which has led to a positive overall experience.
COO at Innovative Vending Solutions
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Whether you operate self-service kiosks, chair rentals, or any hardware that warrants a modern digital interface, Chop Dawg can craft an intuitive, loyalty-rich solution. Book your free 45-minute consultation to see how we can help you boost customer satisfaction, streamline payments, and grow recurring revenue—just as we did for Innovative Vending Solutions.
