A Philadelphia-based supplier and retailer of high-quality school uniforms, medical attire, and gym wear, Flynn O‘Hara was looking for a new way to improve the customer experience.

In early December 2018 Thomas Narkiewicz of Flynn O’Hara reached out to Chop Dawg about bringing the company’s vision for a future mobile experience to life. Flynn O’Hara had been trying to create new ways to speed up the lines when their customers are at their stores. During their busy seasons, customers would often wait in long lines during to speak with representatives to help them pick out their products.

And with client contact and address information often written by hand, this would lead to typos and issues down the road that can make the customer experience not as seamless as it could be. Determined to fix these issues, Flynn O’Hara sought to build a mobile application that can help to automate much of the ordering process while not losing the personal touch of a family-run business.

A mobile application is a natural extension of Flynn O’Hara’s mission to put the customer first.

It was important that the mobile application would serve as a bridge to the existing customer website. This would be to allow customers to pick up where they left off or sign on for the first time to expedite the time spent in-store during the busy back-to-school season.

This includes the ability to pick out products in advance, the ability to be instructed how the process in the store will work, and for the mobile applications to confirm customer logistics such as address and payment information with no redundancies.

The mobile application was meticulously planned to be rolled out in stages, starting with UI/UX design. Partner with us to help out with your app venture, too!

Soon after the first phase of the application is released, future iterations of the mobile application will further update Flynn O’Hara’s infrastructure. This includes being able to work directly with the POS systems at all Flynn O’Hara stores, being able to check out through the mobile applications, being able to give representatives at Flynn O’Hara their own app for finding and picking out the products needed in advance of a customer coming in, and so much more. For the first phase, a non-functional prototype for Flynn O’Hara was created to help limit the potential risks and also collect strategic and important feedback before rolling out the product for more programming and store training to support it.