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Choice Home Warranty provides a safeguard for homeowners. In December of 2018, Choice Home Warranty reached out to Chop Dawg expressing interest in having the two companies partner together to help bring their vision of a vendor-based app and better customer experience to the marketplace.
Choice Home Warranty has existed since 2008, helping thousands of homeowners across the United States when the unexpected happens. Customers pay a monthly fixed cost for coverage, and when something breaks, they’ll send out a trusted and verified vendor that can assess the problem and determine a solution.
Given that Choice Home Warranty has a remarkable web-based programming team already, they were able to provide all the existing infrastructure via API calls for Chop Dawg to leverage and plug into the mobile app. This ensured there weren’t any unnecessary steps, platforms, and tasks for vendors working with Choice Home Warranty. The app benefits vendors by better data management, quickly receiving jobs on the go, and improved customer experience.
The app can notify when a vendor is in route to help and when they are nearby. Users can follow along via GPS to see real-time time arrival estimates. The app also automates the experience for Choice Home Warranty’s trusted and partnered vendors.
We aimed for the app to be lightweight, easy to use, but effective. It allows vendors to accept or decline job requests from Choice Home Warranty customers in their area, assign job requests to team members working for a vendor, and use the application to complete job reports after completing a job.
The app also harnesses data and geolocation to give the customers a better experience, providing data that vendors can then use to improve their services, dispatches, and operations.
Choice Home Warranty was built as an iPhone and Android application using React Native and with REST APIs, supporting iOS 12, iOS 13, and Android 9, Android 10.
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Do you have a question about how we built Choice Home Warranty? Give us a call at (800) 490-1476 or drop us an email at Hello@ChopDawg.com. We’d be happy to help!